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2020 Achievements











The year 2020, an unusual year in many ways, involved a series of challenges and great effort on the part of Grupo BBVA México; managing to maintain a good performance in its material issues, always seeking the well-being and satisfaction of its clients and collaborators and contributing to economic growth and the creation of a sustainable community.

COVID-19


A total of MXP 720 million was raised for the purchase of medical supplies and equipment, ventilators, training of medical personnel and expansion of hospital capacity (expansion of the INER together with the Red Cross). These initiatives have benefited more than 59,886 patients affected by COVID-19 and have made it possible to donate 1,223 ventilators for patients in medium and intensive therapy and 698,000 comprehensive protection medical kits for health personnel in the first line of defense against COVID-19.

Clients


During 2020, the number of financial transactions exceeded 1.7 billion transactions. 45% were made through our mobile application or the website, compared to 31% the previous year.

At the end of 2020 we had 12.1 million digital clients, an increase of 25% compared to 2019. This means that 53.7% of our total client base uses our digital channels. The foregoing is also reflected in our digital sales, reaching 62.8% of product origination executed through digital channels.

Community


Also reaffirming our commitment to Mexico, we donated MXP 470 million through Fundación BBVA México as seed capital.

315 thousand scholarships granted since 2002, with an investment of MXP 6,000 million.

Contribution of 2% of profits to Fundación BBVA México.

Sustainable
Finance


  1. Individual loan products: financing for the acquisition of hybrid and electric cars, financing for solar panels and green mortgages, among others. At the end of 2020, this portfolio stood at MXP 1,433 million.

  2. Products for companies: green financing for companies, letters of credit, leases and green bonds, among others. At the end of 2020, this portfolio exceeded MXP 12,000 million.

  3. Insurance: We are starting the green insurance offering starting with hybrid and electric cars.

  4. Underwriter for the placement of sustainable bonds for MXP 18,300 million.

Collaborators


In 2020, the Diversity and Inclusion Council was established, formed by of 20 top-level collaborators, with the aim of guiding the strategy and establishing guidelines that promote a culture of respect for diversity, equality, non-discrimination and labor inclusion.

A diagnosis on gender equity was carried out to detect the current state and areas of opportunity. Additionally, action plans and specific KPIs were established to promote gender equity in management positions.





















To reinforce its commitment and align its efforts with national initiatives, BBVA joined the “Gender Equality Goal” initiative of the Global Compact.

Acknowledgments

Our SME Banking is recognized by the Global SME Finance Forum 2020 as one of the best in the world.

The Business Monitor of Corporate Reputation (Monitor Empresarial de Reputación Corporativa, MERCO)recognized Grupo BBVA México, for the fourth consecutive time, as the bank with the best reputation in the country.

Grupo BBVA México is recognized as the Best Bank in Mexico by the international magazine Euromoney.

Grupo BBVA México, the “Most Attractive Employers in Mexico 2020” in the Universum list.

The subsidiary Servicios Externos de Apoyo Empresarial received recognition by the ManpowerGroup Foundation for its commitment to labor inclusion by promoting employment and training opportunities for people with disabilities, low-income youth, women in the process of reintegration into work, over 45 years, migrants and refugees, during the year 2020.