Prácticas responsables

Responsible practices

Grupo BBVA México is committed to its employees by creating attractive, safe and diverse work spaces; protects the environment by reducing the environmental impact of its internal activities based on the Global Eco-efficiency Plan; and involves its suppliers through the inclusion of ethical, social and environmental factors within the supply chain.

Responsible commitment to the employee

BBVA Team

At the end of 2020, Grupo BBVA México workforce was made up of 37,258 employees, which represents a 3% decrease compared to the previous year.

37,258 employees on staff at the end of 2020.

53% of the Grupo BBVA México workforce are women.

23% of the directors of Grupo BBVA México are women.

Talent attraction

BBVA won 1^st place in the Employers for Youth (EFY) survey aimed at young professionals in Mexico. The study assesses topics such as career development, recognition, benefits, talent, quality of life, infrastructure, innovation, work environment, reputation and diversity-culture.

For more information, visit the EFY page: https://efy.global/mexico

Grupo BBVA México was positioned 6^th place on the ‘The Most Attractive Employers in Mexico 2020’ list by Universum, being the first bank in the ranking.

For more information, visit the Universum page: https://universumglobal.com/rankings/mexico/

BBVA was selected as the best bank in the Best Place to Code list, prepared by Software Guru.

For more information, visit the Software Guru page: https://bestplacetocode.com/en

Talent development

Training hours

	2018	2019	2020
Hours of face-to-face training	820,783	786,116	336,721
Hours of training through BBVA CAMPUS	1,069,642	993,811	1,863,382
Total	1,890,425	1,779,928	2,200,103
Average hours per employee	52	47	59

2,200,103 hours of training given in 2020; more than 420,000 hours of increase in relation to the previous year.

Anti-corruption training

	2020
Training hours	33,610

Securities training

	2019	2020
Training hours	76,078	204,228

Information security training

	2018	2019	2020
Training hours	190,317	8,694	14,282

With the #YoMeFormoEnCasa strategy, information security training presented an increase of 64.3% compared to the previous year.

Human rights training

	2018	2019	2020
Training hours	7,474	18,489	7,436

In 2020, the BBVA University doubled the number of scholarships awarded.

Grupo BBVA México issued a survey on employee satisfaction, development and well-being, carried out by Gallup and is positioned within the quartile of the most committed companies in Mexico and the first geography of Grupo BBVA to position itself in that quartile.

Occupational health and safety

Occupational health and safety are a fundamental axis for Grupo BBVA México, that is why it undertakes to guarantee safe and healthy environments, to promote security measures within each of its facilities, together with the promotion of initiatives for the physical and emotional health of the Institution’s employees.

Derived from the global pandemic by COVID-19 and committed to the health of employees, during 2020 the following support actions were generated:

Prevention:

Definition of protocols, processes and protection equipment for the prevention of contagions
Implementation of sanitary filters in corporate buildings and branches
Recurrent testing program for mobility positions
Permanent infection prevention and awareness campaign
Awareness and prevention of COVID-19 contagion talks

Identification:

COVID-19 hotline. Telephone medical guidance on COVID-19 issues, available Monday through Friday from 9:00 a.m. to 6:00 p.m.
COVID-19 testing program for employees with suspected illness, in agreement with a national laboratory

Treatment:

BBVA Assistance Program, which offers all Group employees nationwide and their beneficiaries, medical, psychological and nutritional guidance; unlimited service at no cost, by phone and/or video call. Additionally, it offers medical care at home, ambulance and paramedic motorcycle

Monitoring:

Medical monitoring of suspected or diagnosed cases of COVID-19, telephone medical attention available from Monday to Sunday, from 8:00 a.m. to 9:00 p.m.
Development of the BBVA Tracing app for the prevention of COVID-19 infection chains in the workforce

Emotional well-being

Committed to the emotional health of its employees, Grupo BBVA México has implemented various initiatives that seek to raise awareness about the importance of emotional health, provide support on issues associated with work and personal situations, as well as compliance with the Official Mexican Standard NOM-035-STPS-2018, Psychosocial risk factors at work-Identification, analysis and prevention. Grupo BBVA México has the following initiatives:

Welfare Committee, made up of representatives from each discipline and which meets monthly to make decisions regarding new initiatives
Institutional Policy for the Prevention of Psychosocial Risks
Campaign to disseminate a complaint and awareness channel
Wellness Line, a communication channel for employees who need any type of advice

Wellness at home

Program implemented in the context of the COVID-19 contingency. It consisted of:

More than 189 sessions on psychology topics such as fear, anxiety, patience and conscience with more than 11,000 connected collaborators
More than 4,000 employees trained to work from home, including training on the use of collaboration tools, organizational recommendations and protocols to carry out Agile ceremonies remotely
More than 80 weekly contents for the employee through the #TrabajaMejor and #DisfrutalaVida programs
24 resilience workshops for more than 3,180 employees
More than 7,000 individuals impacted with talks about safety against COVID-19 with the family
Launch of the Domestic Violence Support Line

Inclusion and diversity

Diversity and Inclusion Board

The Diversity and Inclusion Board was established in 2020, which is made up of 20 top-level collaborators, with the aim of guiding the strategy and establishing guidelines that promote a culture of respect for diversity, equality, non-discrimination and labor inclusion.

A diagnosis on gender equity was carried out to detect the current state and areas of opportunity. Additionally, action plans and specific KPIs were established to promote gender equity in management positions.

To reinforce its commitment and align its efforts with national initiatives, BBVA joined the “Gender Equality Goal” initiative of the Global Compact.

During 2020, 19,522 participants were sensitized on diversity and inclusion in virtual mode. The talks covered, among others, the following:

Empowerment of female talent

Inclusive leadership

Unconscious biases

Gender violence

Global Eco-efficiency Plan

As of 2016, Grupo BBVA established different objectives based on its commitment to the environment to implement the 2016-2020 Global Eco-efficiency Plan (GEP). Year after year, Grupo BBVA México has worked and carried out various initiatives to continue reducing its environmental footprint and reaching the goals that the GEP has set for 2020.

In 2020, Grupo BBVA México increased its consumption of renewable energy by 64% compared to the previous year.

In order to reduce the carbon footprint, compensation bonds equivalent to 209,984 tCO₂e were purchased from different projects in Mexico.

To support the energy transition by promoting the use of renewable energy, 100,000 renewable energy certificates (IRECs) were purchased, equivalent to 100,000 MWh or 36% of total electricity consumption.

Derived from the contingency due to COVID-19, flights were reduced by 72% compared to 2019.

Torre BBVA, Parques BBVA and the Data Processing Center have the capacity to recycle rainwater and wastewater. The treated water is used in toilets, cooling towers, water mirrors and gardening.

32% reduction in paper consumption compared to 2019.

68% decrease in waste compared to 2019.

2020 GEP Results

Responsible vendors and purchases

Grupo BBVA México’s commitment and responsibility extends to the supply chain in order to integrate ethical, social and environmental factors within the entire organization to create a sustainable market.

Provisioning Model

Grupo BBVA México has a Global Procurement Process Model, which covers the entire supply process and includes aspects of corporate social responsibility. Within the factor of corporate social responsibility, a questionnaire attached to the 10 Principles of the UN Global Compact is shared with suppliers, which includes topics such as: human rights, working conditions, civil protection, commitment to the community, care for the environment, anti-corruption and good practices.

Homologation of Suppliers	2019	2020
Total number of suppliers that entered the approval process	2,026	2,744
Number of homologated suppliers	1,768	2,512
Percentage of purchases from suppliers that have participated in the approval process	96%	98%*

*To determine this percentage, only suppliers that meet the applicable criteria of the approval process and those awards made during the 2020 period are considered without considering regularizations.

During 2020, the number of approved suppliers increased 42% compared to 2019.